Support
Questions, answered plainly.
What the report contains, how the read works, and what happens to your script. Anything not covered here — write to us.
The Report
+What exactly do I receive?
A 16-page PDF coverage report: verdict on the cover (Recommend / Consider / Develop / Pass), an overall craft score, a scorecard across eight categories and thirty-five dimensions, full synopsis and logline, key strengths with evidence, development notes, content rating and genre fit, market context, and a writer craft assessment. The same structure, every time.
+Who — or what — reads my script?
An analytical AI pipeline built on Claude models, purpose-built for coverage and calibrated against an absolute standard: the same measure that scores produced screenplays from Chinatown down. It performs a complete read — every page, every scene — and every note in the report cites evidence from your pages. No human reads your script, and no generic chatbot summarises it.
+Will Limara rewrite or improve my script?
No — and this is by design, not limitation. Limara never generates creative content: no rewrites, no suggested lines, no autocomplete. It tells you what is on the page and how it measures up. What to do about it remains your craft.
+How is the score calibrated?
Against a fixed, absolute standard rather than against other submissions. A 7.0 in your report means the same thing as a 7.0 in anyone else’s, this month or next year. You can see the standard applied to produced work on the sample report.
Submitting
+What formats and lengths do you accept?
PDF, Final Draft (.fdx), and Fountain. Features, one-hour pilots, half-hour pilots, and shorts. The upload step validates your file before any credit is committed — if we can’t read it properly, we tell you before you pay for the read.
+How long does coverage take?
Typically within the hour. The read is deep — the analysis pass alone works through your script for the better part of that time — and you’re notified in-app and by email the moment the report is ready.
+Can I submit a revised draft of the same script?
Yes. Each draft is snapshotted and covered independently, so you can measure a revision against the previous read. Each full coverage uses one credit.
Payment & Credits
+Is there a subscription?
No. A single coverage is $69; the three-pack is $177 ($59 per report). You buy reads, you use reads. Nothing recurs and nothing needs cancelling.
+Do credits expire?
No. A credit stays on your account until you use it.
+What happens if a coverage run fails?
Your credit is refunded automatically — no support ticket required. Credits are held, not spent, until your report is delivered; a run that cannot complete releases the hold on its own.
+What about tax?
Prices exclude applicable taxes, which are calculated at checkout based on your location. Our payment partner handles tax collection and remittance; your receipt itemises it.
Your Script
+Is my screenplay used to train AI?
Never. Your script is not used to train, fine-tune, or improve any model — ours or anyone else’s. Your copyright is not part of our infrastructure.
+How is my script stored and who can see it?
Your upload is encrypted in transit, stored privately, and accessible only to your account. Delete a project and everything attached to it — script, snapshots, coverage — is purged after a 30-day grace period.
Want to see the standard before you buy? Read a full sample report.
Contact
Still need a human?
Account, billing, and coverage questions. We reply within one business day.
Volume coverage, shared credit pools, and slate reads for production companies, agencies, and development teams.